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KUMB member happy with season ticket resolution


Filed: Monday, 2nd April 2018
By: Staff Writer


A disabled KUMB member who was forced to move from his season ticket seat had thanked the club after he was eventually re-situated to his satisfaction.

'Eastbourne Hammer', who has been a member of KUMB since 2004 was disappointed to discover last week that he had been forcibly removed from his regular, paid-for season ticket seat and offered a downgraded seat as a result of the new barriers installed in and around the Directors' Box.

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However after the supporter took to KUMB last week in order to express his disappointment, the club leapt into action to ensure that 'EH' - also known as Jim Gleeson - was given a seat closer to the half way line and with access to the Boleyn Bar.

"I received a call from West Ham telling me that my season ticket seat just below the Director's Box was no longer available, possibly for the rest of the season," he said. " This is because of the barriers they want to put up which mean that I'll no longer be able to sit there.

"I was offered a move to a downgraded seat which I refused - I paid for the best view and that's what I wanted. I was told that's not an option and asked where would I like to move to? My response was, nowhere, you can refund me the rest of my season ticket."

But after his plight was highlighted on the KUMB Forum, Mr Gleeson - who attends home matches with a carer - was happy to learn that the club soon discovered an alternative seat to his liking.

"The replacement seat had an excellent view and is at the same level as my usual seat, but closer to the halfway line," he added.

"[I also have] access to the Boleyn Bar and was escorted to my seat to ensure that I was happy with everything. Thanks to all involved for a great match day experience - and nice to see the team turn up for this one, too!"





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