Away tickets 2019 / 2020 season

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West Ham Dave
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Re: Away tickets 2018 / 2019 season

Post by West Ham Dave » Wed Sep 12, 2018 5:18 pm

Went on at 1500 still trying at 1715
Just won’t take payment then times out, but each time I have re-ordered it allocates different seats higher up, so it must be selling to some ???

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Kesgrave Hammer
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Re: Away tickets 2018 / 2019 season

Post by Kesgrave Hammer » Wed Sep 12, 2018 5:21 pm

After the site saying you have lost items in basket I checked my account history it showed tickets brought in there, I did not get a confirmation email I had to hit the resend :scarfer:

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Cottee
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Re: Away tickets 2018 / 2019 season

Post by Cottee » Wed Sep 12, 2018 5:24 pm

I have finally got tickets, however I have them multiple times so need multiple refunds.

What a joke. Hardly 60k logging on to try and buy gig tickets.

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Cottee
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Re: Away tickets 2018 / 2019 season

Post by Cottee » Wed Sep 12, 2018 7:20 pm

marshboy wrote:Tried at 4 went to payment the screen , this froze and countdown timed me out ,went on again same thing , just looked at credit card app , payment taken twice
Mine has been taken five times, £450. Unhappy doesn't even come close.

marshboy
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Re: Away tickets 2018 / 2019 season

Post by marshboy » Wed Sep 12, 2018 7:36 pm

Tried at 4 went to payment the screen , this froze and countdown timed me out ,went on again same thing , just looked at credit card app , payment taken twice

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We_are_BML
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Re: Away tickets 2018 / 2019 season

Post by We_are_BML » Wed Sep 12, 2018 8:35 pm

Cottee wrote: Mine has been taken five times, £450. Unhappy doesn't even come close.
This club :lol:

I had the same problem with the payment screen but I did get a confirmation email first time so stopped trying

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Up the Junction
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Re: Away tickets 2018 / 2019 season

Post by Up the Junction » Wed Sep 12, 2018 8:48 pm

http://www.kumb.com/story.php?id=132853

I've asked the club to confirm how y'all may obtain refunds. :thup:

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Hammerite
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Re: Away tickets 2018 / 2019 season

Post by Hammerite » Wed Sep 12, 2018 9:21 pm

Up the Junction wrote:http://www.kumb.com/story.php?id=132853

I've asked the club to confirm how y'all may obtain refunds. :thup:
Guess that’s half of next seasons Band 1 renewal sorted.

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sicknote
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Re: Away tickets 2018 / 2019 season

Post by sicknote » Wed Sep 12, 2018 9:25 pm

Refund!!!

It’ll become ‘club cash’and only redeemable on home tickets or merchandise


GSB killing West Ham United since the day they arrived

:crest:
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marshboy
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Re: Away tickets 2018 / 2019 season

Post by marshboy » Wed Sep 12, 2018 9:34 pm

Up the Junction wrote:http://www.kumb.com/story.php?id=132853

I've asked the club to confirm how y'all may obtain refunds. :thup:

Thank you up the junction , I have checked my West Ham account , I have been allocated 2 completely different seats . I was entitled to one and only want one . It will have to be sorted or the game will be sold out by tomorrow

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Cottee
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Re: Away tickets 2018 / 2019 season

Post by Cottee » Wed Sep 12, 2018 9:43 pm

Up the Junction wrote:http://www.kumb.com/story.php?id=132853

I've asked the club to confirm how y'all may obtain refunds. :thup:
Not that it matters, but mine was for 3 seats x 5 and not 2 seats, as someone’s bound to question it!

This is exactly why I ALWAYS pay for West Ham stuff by credit card...

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West Ham Dave
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Re: Away tickets 2018 / 2019 season

Post by West Ham Dave » Wed Sep 12, 2018 10:08 pm

Email confirmation now received, only problem 2 lads have been allocated seats twice, while 2 lads have nothing.
Looks like a long wait on the phone tomorrow, then a total f up trying to sort it out

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Hammer Laffers
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Re: Away tickets 2018 / 2019 season

Post by Hammer Laffers » Wed Sep 12, 2018 10:38 pm

Yup I had the same problem.

My group of four have now been allocated 2 tickets each.

I guarantee they will end up cancelling all the tickets too due to their incompetence.

We even phoned the ticket office at 4:45 this afternoon to be told "We shut in 15 minutes so can't sort it out now, you'll have to ring back tomorrow".

Thanks West Ham :thup:

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Phil S
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Re: Away tickets 2018 / 2019 season

Post by Phil S » Thu Sep 13, 2018 8:59 am

I actually got on a few minutes before 3pm and although slow did manage to get mine first time.

Hopefully only charged once.

This club... Headbanger

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Corney Beal
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Re: Away tickets 2018 / 2019 season

Post by Corney Beal » Thu Sep 13, 2018 9:41 am

Not ordering Brighton but have done all the other league games so far. Had all sorts of issues for the Liverpool tickets. Close to giving up after all sorts of varying messages before it finally worked several hours later. From time outs , not acknowledging my reference numbers, items in basket not recognised, cannot accept payment. Complete joke of a process. A few people had issues that day but people with less points were going straight on and obtaining. Glad to see it's been sorted out.

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Big George
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Re: Away tickets 2018 / 2019 season

Post by Big George » Thu Sep 13, 2018 9:42 am

Up the Junction wrote:http://www.kumb.com/story.php?id=132853

I've asked the club to confirm how y'all may obtain refunds. :thup:
You will get it in club cash to be used against Bobby Moore action men

Row X
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Re: Away tickets 2018 / 2019 season

Post by Row X » Thu Sep 13, 2018 10:00 am

I got charged 3 times for 3 tickets, so 9 tickets in total.

The bank texted me to make sure it was me doing the transactions.

I didn't receive the email to confirm I have Brighton tickets, so I was worried I'd be letting my mates down, as I said I get these ticket for us. So I kept trying to purcahse tickets, as it kept letting me select seats and assigning them to my mates, I thought I hadn't booked them.

All sets of seats were different as well.

Then I rang the "ticket office" to make sure I had at least one set of tickets, and the guy said "yes you have 3 seats booked, Row X, seats blah blah blah (they must have know it was me, the other 2 sets of seats were in Row Y). So when I asked about being charged for the other 2 sets, all he said was "you'll have to email the ticket office if you have been over charged with proof at a later date"

I've still yet to get my confirmation email.

May have to give them another call at lunch. Headbanger

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West Ham Dave
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Re: Away tickets 2018 / 2019 season

Post by West Ham Dave » Thu Sep 13, 2018 10:23 am

[quote="Row X/)
I've still yet to get my confirmation email.
[/quote]

Go into your purchase history, all yesterday’s transactions should be there, each one has a resend Email button, that’s prob the only way your get anything now.
It’s how I got mine, good luck.

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Cottee
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Re: Away tickets 2018 / 2019 season

Post by Cottee » Thu Sep 13, 2018 10:41 am

Edit *Sorted now, thanks*

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Cottee
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Re: Away tickets 2018 / 2019 season

Post by Cottee » Thu Sep 13, 2018 11:16 am

Being refunded, obviously. Can't really go into one with the ticket office staff as this isn't their fault, but it's just yet another issue that's making me well and truly tired of dealing with this club.

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