Away Tickets - Liverpool ballot - Anderlecht 45+ AST 3pm 22/9 - 52+ pts 9am 23/9

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Knighter10WHU
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Re: Away Tickets - Liverpool ballot - Anderlecht 45+ AST 3pm 22/9 - 52+ pts 9am 23/9

Post by Knighter10WHU »

2 tickets in the bag at 1:01 on 50 points for Anderlecht... still no voucher numbers
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Re: Away Tickets - Liverpool ballot - Anderlecht 45+ AST 3pm 22/9 - 52+ pts 9am 23/9

Post by officeboy »

On the Cup scheme priority points - do you only get the second priority point for the League Cup games if you are in the Cup scheme and the payment is taken first time?

My old card was stolen over the summer and I didn't update my card details on my Dad's account, so I got my ticket automatically but bought his online the next day when I saw only one payment had gone through and realised what had happened

I see that now I have been given 2 points for the game, but my Dad has only been given 1 point

Is there any way of getting them to update my Dads points or is the extra point not available if the renewal is not made through the Away Cup scheme? The ticket office said there was no way of making the adjustment for that point - but the websites account history system often seems to indicate the points are "added manually" which makes me wonder if they were just going for the easy option of "the computer says no" rather than telling me the truth
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Re: Away Tickets - Liverpool ballot - Anderlecht 45+ AST 3pm 22/9 - 52+ pts 9am 23/9

Post by Phil S »

officeboy wrote: Fri Sep 23, 2022 2:40 pm On the Cup scheme priority points - do you only get the second priority point for the League Cup games if you are in the Cup scheme and the payment is taken first time?

I've read several people say they've had the same issue with expired cards and only the one point added. Clubs response seems to be that they can't do anything.

I'd try West Ham help on twitter or go direct to the club ticket office
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Re: Away Tickets - Liverpool ballot - Anderlecht 45+ AST 3pm 22/9 - 52+ pts 9am 23/9

Post by EastHam56 »

Just purchased on 49 points and no voucher number
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Re: Away Tickets - Liverpool ballot - Anderlecht 45+ AST 3pm 22/9 - 52+ pts 9am 23/9

Post by Cottee »

officeboy wrote: Fri Sep 23, 2022 2:40 pm On the Cup scheme priority points - do you only get the second priority point for the League Cup games if you are in the Cup scheme and the payment is taken first time?
They've cocked up so many people's cup tickets, mine included. Payment details were up to date but they didn't take payment, so I had to call on Tuesday. They admitted it was their error but were adamant they couldn't give me the extra point. Still awaiting a reply to an email I sent following it up, but they can 100% make a manual adjustment if they want to.
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Re: Away Tickets - Liverpool ballot - Anderlecht 45+ AST 3pm 22/9 - 52+ pts 9am 23/9

Post by light n bitter »

Cottee wrote: Fri Sep 23, 2022 3:08 pm They've cocked up so many people's cup tickets, mine included. Payment details were up to date but they didn't take payment, so I had to call on Tuesday. They admitted it was their error but were adamant they couldn't give me the extra point. Still awaiting a reply to an email I sent following it up, but they can 100% make a manual adjustment if they want to.
Same thing hapend to me no reply to email phoned 4 times strangely anyone of authority who can adjust points always seems unavailable. Been promised a return phone callthree times...still waiting! Twunts!!
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Re: Away Tickets - Liverpool ballot - Anderlecht 45+ AST 3pm 22/9 - 52+ pts 9am 23/9

Post by Phil S »

A weekend worrying if I'd get Anderlecht tickets...so bloody stressful

sorted on 47 points, woo and hoo

:hamm:
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Re: Away Tickets - Liverpool ballot - Anderlecht 45+ AST 3pm 22/9 - 52+ pts 9am 23/9

Post by ammo »

Phil S wrote: Mon Sep 26, 2022 9:14 am A weekend worrying if I'd get Anderlecht tickets...so bloody stressful

sorted on 47 points, woo and hoo

:hamm:
Well done, me next at 11am. I’m stressing!
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Re: Away Tickets - Liverpool ballot - Anderlecht 45+ AST 3pm 22/9 - 52+ pts 9am 23/9

Post by Chavs »

ammo wrote: Mon Sep 26, 2022 10:27 am Well done, me next at 11am. I’m stressing!
You'll be fine dude

Having to miss this one, so quite pleasant watching this from afar!

Reckon Bucharest will come out this week tho
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Re: Away Tickets - Liverpool ballot - Anderlecht 45+ AST 3pm 22/9 - 52+ pts 9am 23/9

Post by Cottee »

They've changed the goalposts now, below 46 points, it was then 41-45 to be in the same window, the 40-36 etc, but now they've just decided to make them individual hourly windows instead out of nowhere. Would suggest they're close to selling out but there will be those who were expecting to get a ticket at 1pm that are now sweating for another few hours.
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Re: Away Tickets - Liverpool ballot - Anderlecht 45+ AST 3pm 22/9 - 52+ pts 9am 23/9

Post by Phil S »

Cottee wrote: Mon Sep 26, 2022 12:09 pm They've changed the goalposts now, below 46 points, it was then 41-45 to be in the same window, the 40-36 etc, but now they've just decided to make them individual hourly windows instead out of nowhere. Would suggest they're close to selling out but there will be those who were expecting to get a ticket at 1pm that are now sweating for another few hours.
Owing to extremely limited availability for this fixture, the below Loyalty Point schedule has been revised to a per-point window to ensure that tickets are awarded accordingly.


Season Ticket Holders with 46+ Points 11am, Monday 26 September
Season Ticket Holders with 45+ Points 1pm, Monday 26 September
Season Ticket Holders with 44+ Points 2pm, Monday 26 September
Season Ticket Holders with 43+ Points 3pm, Monday 26 September
Season Ticket Holders with 42+ Points 4pm, Monday 26 September
Season Ticket Holders with 41+ Points 5pm, Monday 26 September

44 I reckon
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Re: Away Tickets - Liverpool ballot - Anderlecht 45+ AST 3pm 22/9 - 52+ pts 9am 23/9

Post by Chavs »

How it should be tbf - never should be groups for this type of pointage IMO

Changing your mind last minute tho :crylol:
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Re: Away Tickets - Liverpool ballot - Anderlecht 45+ AST 3pm 22/9 - 52+ pts 9am 23/9

Post by Phil S »

Chavs wrote: Mon Sep 26, 2022 12:19 pm How it should be tbf - never should be groups for this type of pointage IMO

Changing your mind last minute tho :crylol:
To be fair, It was mentioned on twitter by Nicola Keye last week that this might happen

Maybe they should have had hourly windows throughout?
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Re: Away Tickets - Liverpool ballot - Anderlecht 45+ AST 3pm 22/9 - 52+ pts 9am 23/9

Post by Cottee »

Phil S wrote: Mon Sep 26, 2022 12:31 pm To be fair, It was mentioned on twitter by Nicola Keye last week that this might happen

Maybe they should have had hourly windows throughout?
She has a protected account so doesn't help unless it goes out via the Westhamhelp page.
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