Solved: 'Invalid' notice/privacy note/login issues

Experiencing technical problems with either KUMB.com or your PC in general? Get help here.

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Up the Junction
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Solved: 'Invalid' notice/privacy note/login issues

Post by Up the Junction » Mon Oct 25, 2021 3:55 pm

Following the recent server migration, some users may see a repeating privacy notice or the following error message when attempting to log on:


Image


This is an issue caused by out of date bookmarks and/or your browser/s cache.

In order to fix the problem:

1. Please ensure you log in via https and NOT http. Use this link: https://www.kumb.com/forum/

2. If that doesn't work, clear your browser's cache and delete any cookies relating to KUMB.com.

3. Restart your browser, logging in via https NOT http: https://www.kumb.com/forum/

4. Ensure you update all KUMB bookmarks to point to https, NOT http.

5. This should fix the problem. If you have followed these instructions and it hasn't, please let us know by replying to this thread.

UPDATE (3/1/22):

We are aware of a new issue that has emerged for some members relating to logins and being signed out of your account unexpectedly. Please note we are currently investigating this.

UPDATE (7/1/22):

I know it's a pain, but we've made changes to the way cookies are set as we continue to try to resolve this issue.

So can you please, once again, clear your browser's cache and restart (as we need to ensure your browser has the correct cookie set). As always, please let me know how it goes.

UPDATE (8/1/22):

Yesterdays changes appear to have helped some users but certainly not all, so the hunt continues for a full fix.

With this in mind, I've enlisted the assistance of some phpbb (forum software) experts to help find a solution.

UPDATE (9/1/22):

IF you're able to log in, please respond to this question:

viewtopic.php?t=181605&start=240#p6138776

UPDATE (10/1/22):

Our dev team have made further back end changes and removed ads on log in/register pages, which we suspect may have been causing problems. To check whether this amendment/update is working for you, I'm afraid you will need to clear your browser's cache/s (and cookies) once again and restart it.

Once again, my apologies for any inconvenience this may cause.

UPDATE (11/1/22):

We have created a test forum in order to determine whether the issue are server or forum related, which we're currently putting through its paces.

UPDATE (12/1/22):

I'm pleased to learn the latest revision has resolved the issue for many of our members, but we're still looking at providing a full solution as there is still an issue there.

UPDATE (19/1/22):

Following further tweaks, I believe the issue has now been resolved. If anyone is still experiencing issues, please ensure you clear you browser's cache and cookies before posting a report.

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Johnny Byrne's Boots
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Re: "Invalid form" error message

Post by Johnny Byrne's Boots » Mon Oct 25, 2021 4:47 pm

I had this a couple of days ago (Firefox 93.0) but it fixed itself within half an hour. Weird.

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Re: "Invalid form" error message

Post by DasNutNock2 » Thu Oct 28, 2021 9:33 am

I get this message fairly frequently when I’m trying to log on, especially before games and around 9am, presumably under heavy logon load.

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Re: "Invalid form" error message

Post by Jonah » Thu Oct 28, 2021 11:21 am

Yeh same for me last night Dan.

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Up the Junction
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Re: "Invalid form" error message

Post by Up the Junction » Thu Oct 28, 2021 1:03 pm

DasNutNock2 wrote:
Thu Oct 28, 2021 9:33 am
I get this message fairly frequently when I’m trying to log on.
This should not be happening now. I'll send back to our support team.
DasNutNock2 wrote:
Thu Oct 28, 2021 9:33 am
presumably under heavy logon load.
One thing I can confirm however is that this (heavy load) is no longer an issue - as anyone using the forum during the latest two or three matches should be able to attest. :thup:

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Billy Hunt
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Re: "Invalid form" error message

Post by Billy Hunt » Thu Oct 28, 2021 2:54 pm

Up the Junction wrote:
Thu Oct 28, 2021 1:03 pm
This should not be happening now. I'll send back to our support team.



One thing I can confirm however is that this (heavy load) is no longer an issue - as anyone using the forum during the latest two or three matches should be able to attest. :thup:
Still happening - I got logged off then couldn't get back in and had the submitted form was invalid message

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Re: "Invalid form" error message

Post by djclipz » Thu Oct 28, 2021 5:29 pm

I did mention this in another thread... probably would have been better in this one :crylol:

I've had it log me out at least 3 times today, and then can't log back in. Just now I managed to get back in on the second attempt.

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Re: "Invalid form" error message

Post by neathiron » Thu Oct 28, 2021 8:43 pm

Been having problems logging in all week, but even when I have been successful I get error messages when I try to post a comment. Managed to post a message just now in the General Discussion, so hoping there won't be so much hassle in future :fxd:

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Re: "Invalid form" error message

Post by I8CHAVS » Fri Oct 29, 2021 12:14 pm

I had it, but tbf thought you'd banned me

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Re: "Invalid form" error message

Post by Loftyhammer » Fri Oct 29, 2021 12:18 pm

I’m struggling with this on my iPhone. Tried resetting password and now am in a bit of a confused mess! iPad is fine (hence why I can post this) but think I’ve been logged in for a while but guess if I did and tried to login again I’d get same problem

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Re: "Invalid form" error message

Post by Hindley Hammer » Fri Oct 29, 2021 12:24 pm

Had the problem yesterday and again this morning.

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Re: "Invalid form" error message

Post by Captain Slaphead » Fri Oct 29, 2021 12:34 pm

Have had the same error message when trying to Reply to a PM.

Saved the Draft, then logged out & logged back in again and it then seemed to work OK?

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Re: "Invalid form" error message

Post by Bubbles Fortuna » Fri Oct 29, 2021 1:19 pm

Had this for an hour or two yesterday when trying to post from Google Chrome on my mobile device. Fixed itself.

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Re: "Invalid form" error message

Post by Eggchaser » Fri Oct 29, 2021 1:24 pm

I had the error when logging in on my Samsung tab (on Wednesday I think) no issues since then and I did login via edge on my laptop without a problem the same afternoon. Hope that helps.

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Re: "Invalid form" error message

Post by old fart » Fri Oct 29, 2021 1:24 pm

:champers: Just about to report that I had the problem on Wednesday and got the error message at 13.17 today when I tried to log in😁
Using Samsung internet browser

Incidently I never used to have to log in so much used to stay logged in for weeks at a time
Last edited by old fart on Fri Oct 29, 2021 1:25 pm, edited 1 time in total.

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Re: "Invalid form" error message

Post by Iron Mark » Fri Oct 29, 2021 1:25 pm

I had this a few days ago. I stay logged in and wasn't one morning. Got the message and couldn't log in

Tried again a few hours later and it worked. I did initially wonder if someone had changed my password

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Re: "Invalid form" error message

Post by Arnold Layne » Fri Oct 29, 2021 1:28 pm

Couldn’t log in yesterday avo/night,did it just now as well. Thought I might have been hacked.

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Re: "Invalid form" error message

Post by Devils Advocate » Fri Oct 29, 2021 1:36 pm

I had this 3 days ago, on PC (win 10), iPhone & iPad, all at the same time. But the issue cleared on all 3 devices about an hour later.

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Re: "Invalid form" error message

Post by Cockneyboy311 » Fri Oct 29, 2021 1:48 pm

Finally got in today after about 10 attempts.

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Re: "Invalid form" error message

Post by Hammer1966 » Fri Oct 29, 2021 2:04 pm

Couldn't log in last night. Thought it was my password. Tried resetting but it didn't recognise my email. Left it a few hours and to worked. Was using Duck Duck Go on an Android phone.

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